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Clientelis

Pharmaceutical Services, Remotely Delivered

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Our trusted clients

acino
astra zeneca
bd
biogen
johnson$johnson
la roche
novartis

Discover the Clientelis Advantage

Cost-effective

Optimizes costs through delocalization, delivering high-quality services at affordable rates. Our strategic approach maximizes your ROI without sacrificing service quality.

Qualified

Our team consists solely of qualified pharmacists, ensuring every service meets the highest pharmaceutical standards.

Digital

Using digital technology to offer remote access to qualified healthcare professionals, enhancing service efficiency and access, regardless of location.

Flexible

Clientelis is adaptable, tailoring services to meet client needs and integrating smoothly with existing systems, supported by our diverse, qualified professional network.

Compliance Guaranteed

Clientelis ensures all communications are pre-approved and meet pharmaceutical industry standards, offering peace of mind with regulatory compliant services.

Seamless Integration

Clientelis seamlessly integrates with your existing healthcare systems, ensuring a smooth transition and continuity of care. Our technology driven solutions enhance operational efficiency without disrupting your service workflow.

What We Do​

Empowering healthcare communication through cost effective medical engagement

Engaging HCPs Across Geographies
Teledetailing allows you to engage HCPs across various geographies through videoconference calls. This approach boosts or complements the fieldwork of your medical representatives or partnered contract sales organizations (CSOs). Our teledetailing services help increase brand awareness, provide detailed product information, and gather valuable feedback, all while reducing travel costs and expanding your reach.
Our digital communication services leverage the power of WhatsApp messaging to reach healthcare professionals (HCPs) effectively. We design and execute targeted campaigns to ensure your message resonates with your audience. By utilizing personalized content and data-driven strategies, we maximize engagement and foster meaningful connections with HCPs.
Our digital communication services leverage the power of emailing to reach healthcare professionals (HCPs) effectively. We design and execute targeted campaigns to ensure your message resonates with your audience. By utilizing personalized content and data-driven strategies, we maximize engagement and foster meaningful connections with HCPs.
Comprehensive Market Insights
Recall Test: Assess the effectiveness of your marketing campaigns by measuring brand recall among your target audience.
Concept Test: Evaluate the potential success of new product concepts before they hit the market.
Corporate & Brand Image Study: Understand how your brand is perceived and identify areas for improvement.
Rx-to-Gx Switch Study: Analyze the impact and opportunities when switching from prescription (Rx) to generic (Gx) products.
Payors Survey: Gain insights into payors' perspectives and decision-making processes to better align your strategies with their needs.
Ensuring Patient Access and Support
Access-to-Medicines: Facilitate patient access to necessary medications through various support initiatives.
Adherence & Affordability: Improve medication adherence by addressing financial barriers and providing education and support.
Adverse Events Case Processing: Efficiently handle and process adverse event reports to ensure patient safety and regulatory compliance.
Reimbursement Authorization Case Management: Assist patients in navigating the reimbursement process, ensuring they receive the financial support they need for their treatments.

Who are we ?

Clientelis is a Social Entreprise dedicated to transforming healthcare engagement and supporting Global Health stakeholders by connecting cost effectively with Healthcare Professionals (HCPs) and Community Healthcare Workers (CHWs), using scalable digital solutions that improve access and support sustainable impact. By enabling cost-effective outreach, engagement, and program delivery across Africa, we empower life sciences manufacturers, HCPs, CHWs, and health NGOs to be interconnected and in tuned.

Tele-Detailing Campaigns
Engaging healthcare professionals through videoconference calls to complement medical reps effort and boost salesforce effectiveness.
Targeted Communications
Email & WhatsApp based campaigns towards healthcare professionals.
Marketing Research & Advisory
Concept-test, Recall-test, Image study, Omnibus survey, Market research and distributor search.
Patient Support Programs
Post-marketing Surveillance, Pharmacovigilance Troubleshooting and Patient Assistance Programs
Access Programs Management
Affordability and adherence, disease awareness and prevention, disease screening and early diagnosis
Digital Health Solutions
Delivering cost-effective digital solutions tailored for the “last mile”
With expertise in Email, SMS, VoIP, and WhatsApp engagement, we tailor communication for flexibility and greater reach across Africa. Our AI data-driven insights and real-time analytics support informed decision-making for optimized health outcomes.
Double headquartered in Johannesburg, South Africa and Dakar, Senegal, we also have satellites in Nairobi, Kenya, Yaoundé, Cameroon and Cotonou, Benin. Because of our reach, we serve the EMEA region with a unique blend of commercial and global health-focused services.
Leveraging digital and mobile tech, our mission is to expand healthcare access and delivery, while supporting the One Health approach and meeting UN Sustainable Development Goals by 2030.
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Interested in learning more about how Clientelis can create solutions to help you drive healthcare forward?
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